Svariya wants every piece to reach you exactly as it left us. If something isn't right, here's how we make it right.

1. Reporting Window

Any issue with your order damage, defect or a wrong item must be reported within 3 days of delivery along with the required unboxing video

Requests raised after 3 days will not be eligible for refund, replacement, or exchange.

2. Unboxing Video Requirement

To be eligible for any claim you must share an uncut, continuous unboxing video that

Starts before the parcel is opened, showing the sealed package and shipping label clearly.

Continues without any pause, cut or edit until the product is fully unpacked and visible.

Clearly shows the product from multiple angles, including the area of damage or defect (if any).

Videos with cuts, edits or missing footage of the seal being opened cannot be accepted as valid proof and the claim may be rejected on that basis.

3. What's Covered

a) Damaged in Transit

If the product arrives physically damaged (broken chain, dented pendant, cracked stone setting, etc) due to shipping

You are eligible for a free replacement, subject to stock availability.

If the same item is out of stock, you may choose a wallet credit instead.

b) Manufacturing / Major Defects

If the product has a major defect meaning a structural or functional flaw such as a broken clasp, missing or loose stones, incorrect plating/metal or visible tarnishing at delivery you are eligible for a replacement. A credit in the wallet will be only offered if the same product is not available.

Major defects do not include natural variation in gemstones, minor handmade irregularities, or slight shade differences from screen to real life these are inherent to the product and not considered defects.

c) Wrong Item Delivered

If you receive a product different from what you ordered (wrong design, size, or SKU) you are eligible for a free replacement with the correct item. If the correct item is unavailable, you can choose a site wallet credit.

4. Verification Process

Once your claim (with unboxing video) is submitted our team will verify it within 2 business days and confirm whether it's approved. You'll be notified by email/SMS with the outcome and next steps (pickup, replacement dispatch or refund initiation).

5. Refund wallet credit & Mode

Refunds are processed for the actual amount paid by you at checkout (i.e. after any discounts or offers applied) not the product's listed MRP.

Refunds are issued to the original payment method used for the order. Cash-on-delivery orders are refunded via wallet transfers.

6. Refund Processing Timeline

Once a refund is approved, it will be initiated within 2 business days and reflect in your wallet within 7 business days. This single timeline applies across all refund types (damaged item, wrong item, or approved cancellation).

7. Non-Refundable Situations

Claims reported after the 3-day window.

Claims without a valid, uncut unboxing video.

Products showing signs of wear, alteration, or damage caused after delivery.

Change-of-mind returns, unless the product falls under our [Exchange Policy link, if applicable]